bng's Commitment

Games Responsible
bng – Safe, Aware & In Control

Bng believes online gaming should be an enjoyable form of entertainment, not a burden. We provide comprehensive tools, resources, and support so every member can play within comfortable and responsible limits.

Flexible Deposit Limits Self-Exclusion Available 18+ Age Verification 24/7 Support Self-Management

18+
Minimum age requirement for all bng members
24/7
Dedicated responsible gaming support
6
Self-control tools available in your account
100%
bng's commitment to safe gaming

Tools Self-Control Provided by bng

Each of these tools is designed to empower you – not to stop you from having fun, but to ensure that fun stays within healthy limits.

Daily / Weekly Deposit Limit

Set the maximum deposit amount you can make per day or per week. Once a limit is set, it takes effect immediately and can only be lowered — no waiting period required.

Play Time Limit

Set how long your daily gaming sessions can last. The bng system will remind you when your time limit is approaching and automatically end the session according to your settings.

Self-Exclusion

Choose to take a break from the bng platform for a duration you specify – from 24 hours up to 6 months or more. During the break period, your account will be completely inaccessible.

Loss Limit

Set the maximum amount you are willing to lose within a given period. Once this limit is reached, the system will block any further wagering for that period.

Deactivate Promotions

You can opt out of receiving any promotional offers, bonuses, or marketing notifications from bng at any time. This preference can be changed again in your account settings.

Reality Check

Activate periodic reminders that display a summary of your play time and betting activity. This helps you stay aware of how long and how much you have spent.


What Is Responsible Gaming?

Responsible gaming means engaging in betting or casino gaming as a form of controlled entertainment – not as a way to make money, escape problems, or satisfy uncontrolled urges. At bng, we take this seriously and make it central to the way we operate.

Our approach goes beyond simply providing technical tools. We also educate members on how to recognise early signs of problem gambling, provide easily accessible support channels, and ensure the bng platform is never designed to encourage unhealthy habits.

Every decision you make on the bng platform – whether setting a deposit limit, taking a break, or contacting the support team – is a sign of maturity and courage. bng will always respect your choices and fully support those decisions.

bng Healthy Gaming Principles

We outline several core principles that every bng member should uphold while enjoying our platform:

  • Play for entertainment, not as a financial necessity. Money set aside for gaming should be disposable funds that do not affect your daily needs.
  • Set your limits before you play. Decide how much time and money you are willing to spend before starting a session – and stick to it.
  • Accept losses as part of the game. No strategy guarantees a win. Never chase your losses with larger bets.
  • Avoid playing when you are emotionally unstable. Stress, sadness, anger, or the influence of alcohol can seriously impair your judgment.
  • Take regular breaks. Long, uninterrupted gaming sessions can impair your ability to make sound decisions.
  • Regularly check your balance and transaction history. Awareness of your actual spending is key to staying in control.

bng's Commitment to Members

Bng has a moral and operational commitment to every member who uses our platform. We do not view members merely as a source of revenue — we see them as individuals who entrust their entertainment experience to us. That trust is something we never take lightly.

To that end, bng takes several proactive measures on our part to ensure a responsible gaming environment:

  • Strict age verification – no accounts for anyone under 18 years old.
  • An automated system that detects risky betting patterns and alerts our support team.
  • A support team trained to handle problem gaming issues with empathy and without judgment.
  • No marketing strategies will target individuals who are on a self-exclusion period or have closed their account due to problem gambling.
  • Information and links to external support organisations are made readily and openly available on the platform.
bng complies with international responsible gambling standards and continuously updates our practices based on the latest research and guidelines in the responsible gambling industry.

Recognise the Signs Problem Gaming

The earlier you identify these signs, the easier it is to get help and return to healthy gaming habits.

Chasing Losses

Frequently increasing the amount wagered in an attempt to recover money that has been lost.

Losing Track of Time

Playing far longer than planned without realising how much time has passed.

Neglecting Responsibilities

Gaming begins to interfere with relationships, work, studies, or family responsibilities.

Borrowing Money to Play

Using loans, credit cards, or asking others for money solely to keep playing.

Restless When Not Playing

Feeling restless, irritable, or anxious when unable to access the gaming platform.

Hiding Gaming Activity

Lying or hiding the extent of your playing or how much has been spent.

If you recognise two or more of the signs above in yourself, we encourage you to contact the bng support team or use the Self-Exclusion feature in your account immediately.

How to Use bng Self-Control Tools

All bng self-control tools are accessible directly from your account settings page. The process is straightforward and requires no assistance from the support team:

01
Login to Account

Log in to your bng account and go to "Account Settings" or "Responsible Gaming" in your profile menu.

02
Choose the Tool You Need

Select the control tool you want to use – deposit limit, time limit, loss limit, reality check, or self-exclusion.

03
Set Limit Parameters

Enter your preferred limit value or duration. The system will display a summary of your current and new limits for your confirmation.

04
Confirm and Activate

Confirm your settings. Limit decreases take effect immediately. Limit increases are subject to a 24–72 hour reflection period.

Important note: Limits you have set to protect yourself cannot be increased immediately. This is a safety measure designed to give you time to think before making a decision you may regret.

Check Gaming Habits You

Try asking yourself these questions honestly. This is not a formal test, but it can help you assess whether your gaming habits are still within a healthy range.

Have you ever felt the need to play with more money to get the same level of excitement?

Yes, it happens often Sometimes Never

Have you ever lied to others about how much you play or how much you have spent?

Yes, a few times Occasionally Never

Has money spent on gaming ever affected your ability to pay bills or meet daily expenses?

Yes, it has happened Almost there Never

Have you ever tried to stop playing but failed despite your best efforts?

Yes, a few times Once before No Problem Stopping
If you answered "Yes" or "Sometimes" to more than one question, we encourage you to chat with the bng support team. We are here to help, not to judge.

FAQ Responsible Gaming

Log in to your bng account, then go to Account Settings > Responsible Gaming. There you will find options to set daily, weekly, or monthly deposit limits. Any limit decrease takes effect immediately, while any limit increase is subject to a 24 to 72-hour reflection period.

During the self-exclusion period, your account will be fully blocked and you will not be able to log in, make deposits, or play. However, any funds remaining in your account are safe and still belong to you. Once the period ends, you may contact the bng support team to process a withdrawal or resume account use in accordance with the established procedures.

For short-term self-exclusion (24 hours to 7 days), no early cancellation is permitted — this is for your own wellbeing. For long-term self-exclusion (1 month or more), an additional reflection period of 7 to 30 days applies before the account can be reactivated. This ensures your decision is made with full awareness and not on impulse.

The most important first step is acknowledging that there is a problem – and that alone takes courage. Reach out to the bng support team via Live Chat on the platform and let them know your situation. Our trained team will help you or your family member access the appropriate control tools, set up a self-exclusion, or find referrals to professional support organisations. You do not have to go through this alone.

Not at all. bng enforces a strict age policy — only individuals aged 18 and above are permitted to register and use the platform. Our identity verification (KYC) process ensures full compliance with this age requirement. Any account found to have been registered by an underage individual will be closed immediately and the remaining funds returned in accordance with established procedures.

A deposit limit caps the total amount you can add to your bng account within a set period, regardless of wins or losses. A loss limit caps the net amount you can lose within the same period. For example, you may set a deposit limit of RM500 per week but a loss limit of RM300 per week. Once the net loss of RM300 is reached, the system will block further betting even if there is still a remaining balance in your account.
Gaming Risk Indicators
Occasional PlayLow Risk
Frequent Play (Controlled)Moderate Risk
Chasing LossesHigh Risk
Unable to StopNeed Help

This is a general guide only. If you are unsure, please contact bng support.

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Entertainment that is Safe Starting at Smart Choices

Bng is here for you — not just to deliver the best gaming experience, but to ensure you always play within comfortable and responsible limits. Register today and make full use of all the self-control tools we provide.

Flexible Deposit Limits Self-Exclusion Available 24/7 Support Members Aged 18 and Above

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